Privacy policy
ANGEL CITY STITCHERY
Privacy Policy
Effective Date: 03/27/26
Last Updated: 03/27/26
This Privacy Policy describes how Angel City Stitchery LLC (“Company,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from angelcitystitchery.com (the “Site”), visit our retail store, or otherwise communicate with us (collectively, the “Services”).
By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Services.
1. Information We Collect
1a. Information You Provide Directly
We collect personal information that you voluntarily provide when you interact with our Services, including when you make a purchase, create an account, sign up for our email list, contact us, or visit our retail store. This may include:
Your name, email address, mailing address, phone number, and billing information; payment details (processed securely by our third-party payment processor — we do not store your full credit card number); order history and product preferences; any correspondence or communications you send to us; and information you provide when signing up for classes, events, or workshops.
1b. Information Collected Automatically
When you visit the Site, we and our third-party service providers automatically collect certain technical information, including:
Your IP address, browser type, operating system, and device information; pages you visit on the Site, referring URL, time spent on pages, and click patterns; cookies and similar tracking technologies (see Section 5 below); and approximate geographic location based on your IP address.
1c. Information from Third Parties
We may receive information about you from third-party platforms, such as when you interact with us on social media or when you use a third-party payment service. We may also receive analytics data from our service providers.
2. How We Use Your Information
We use the information we collect to operate and improve our business, including to:
Process and fulfill your orders, including shipping and payment processing; communicate with you about your orders, inquiries, and customer service matters; send you marketing communications, such as newsletters, product updates, and promotional offers (with your consent, where required); personalize your experience on the Site and recommend products based on your preferences; analyze Site usage and shopping trends to improve our products, services, and customer experience; prevent fraud, detect security threats, and protect against unauthorized transactions; comply with legal obligations, resolve disputes, and enforce our Terms of Service; and administer classes, events, and workshops.
3. How We Share Your Information
We do not sell your personal information. We share your information only in the following circumstances:
3a. Service Providers
We share your information with third-party service providers who perform services on our behalf. These providers use your information only to provide services to us and are prohibited from using it for their own purposes in accordance and subject to their respective privacy policies and data processing terms and conditions Our current service providers include:
|
Provider |
Purpose |
Data Shared |
|
Shopify |
Ecommerce platform, order processing, payment processing |
Name, address, email, order details, payment information |
|
Klaviyo |
Email marketing |
Email address, name, purchase history, browsing behavior |
|
Google Analytics |
Website analytics and performance tracking |
IP address, browsing behavior, device information (anonymized/aggregated) |
|
Meta (Facebook/Instagram) Pixel |
Advertising measurement and retargeting |
Browsing behavior, device information, conversion events |
3b. Legal Requirements
We may disclose your information if required to do so by law or in response to valid legal process, such as a subpoena, court order, or government investigation. We may also disclose information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to an emergency.
3c. Business Transfers
If Angel City Stitchery is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
4. Data Retention
We retain your personal information for as long as necessary to provide the Services, fulfill the purposes described in this Privacy Policy, comply with legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements. Order records and associated customer information are generally retained for at least 7 years for tax and accounting purposes.
If you request deletion of your personal information, we will honor that request to the extent permitted by law, though we may retain certain information as required for legitimate business or legal purposes.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Site, analyze traffic, personalize content, and serve relevant advertisements. Cookies are small text files stored on your device when you visit the Site.
Essential cookies are necessary for the Site to function properly (e.g., shopping cart functionality, secure checkout). These cannot be disabled.
Analytics cookies (such as Google Analytics) help us understand how visitors use the Site so we can improve performance and content.
Marketing cookies (such as Meta Pixel) are used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling certain cookies may affect the functionality of the Site.
6. Your Choices and Rights
6a. Marketing Communications
You may opt out of marketing emails at any time by clicking the “unsubscribe” link in any marketing email or by contacting us at hello@angelcitystitchery.com. Please note that even if you opt out of marketing emails, we may still send you transactional communications (such as order confirmations and shipping updates).
6b. Cookies
You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Please note that some features of the Site may not function properly if cookies are disabled.
6c. California Residents
Under the California Online Privacy Protection Act (CalOPPA), California residents have the right to know what categories of personal information are collected about them and whether that information is disclosed to third parties. This Privacy Policy is intended to satisfy those disclosure requirements.
If Angel City Stitchery meets the applicable thresholds under the California Consumer Privacy Act (CCPA/CPRA) in the future, we will update this Privacy Policy to include all required disclosures and provide mechanisms for exercising your rights under that law, including the right to know, delete, correct, and opt out of the sale or sharing of personal information.
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6d. Other State Privacy Laws
Residents of other states with applicable privacy laws (such as Virginia, Colorado, Connecticut, and others) may have additional rights regarding their personal information. If you are a resident of a state with an applicable privacy law and wish to exercise your rights, please contact us at hello@angelcitystitchery.com and we will respond in accordance with applicable law.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encrypted data transmission (SSL/TLS), secure payment processing through PCI-compliant providers, and restricted access to personal information on a need-to-know basis.
However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
8. Children
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@angelcitystitchery.com and we will take steps to delete that information promptly.
9. Third-Party Links
The Site may contain links to third-party websites, including designer websites, social media platforms, and other resources. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party site you visit.
10. Do Not Track Signals
Some web browsers transmit “Do Not Track” (DNT) signals. Because there is no universally accepted standard for how to respond to DNT signals, the Site does not currently respond to DNT signals. We will update this policy if a uniform standard is adopted.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or other factors. If we make material changes, we will notify you by posting the updated policy on the Site and updating the “Last Updated” date above. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Angel City Stitchery LLC
13347 W Washington Blvd, Suite B
Los Angeles, CA 90066